Support policy
We are pleased to offer bug fixes and assistance with inquiries that may arise during the general use of the theme. However, please note that we are unable to offer support for integrations with third-party applications or any issues that may occur as a result of utilizing third-party apps.
✓ What we can help with:
- Questions about general theme functionality;
- Assistance with setting up a theme’s built-in features;
- Bug fixes for issues arising from unmodified use of the theme;
- Free updates to your theme version through the https://help.shopify.com/en/manual/online-store/themes/managing-themes/updating-themes.
Ⓧ It is not within our capability to assist with:
- Concerns related to the Shopify admin (click here ↗ to learn how to identify if it is a Shopify-related concern and the steps to take once the determination is made).
- Customizations to the design or code of your theme.
- Troubleshooting issues related to theme modifications.
- Support for integrations or third-party apps. Please contact the app developer directly for assistance, as it is their responsibility to help install their application and code into a theme.
- Transferring customizations to a new version of the theme.
- Issues related to search engine optimization. However, you can access our comprehensive guide on best SEO practices here ↗.
- Support for conversion rate optimization, page speed, and third party analytics or tracking code (such as Google Tag Manager or Facebook Pixel).
Have questions? Click on the Help button in the bottom right corner of your screen, and our team member will be happy to assist you!