Store access requests
Our support team may need to access your storefront's Shopify admin to assist you. To do so, our team will send a Collaborator Request. Before our team can begin working, the store owner must accept the request.
Our team will request access only as needed to address issues on your store. Collaborators do not count towards your store's staff limit, and you can cancel or edit requests at any time.
⬇️ On this page:
Share collaborator request code
If your store requires Collaborator codes ↗, it is essential that you provide the code to our team before we proceed with the request. This ensures a smooth and efficient process for collaboration.
To locate your store's collaborator code:
- Navigate to Settings > Users and Permissions.
Within this section, you will find the 4-digit Collaborator request code that needs to be shared with us via email.
In the screenshot above, the code you would provide us with is 0105.
By following these steps, you enable us to access the necessary information and facilitate the collaboration effectively.
Accept collaborator request
After our support team submits an access request, Shopify will send you an email notification to your store's primary email address.
As the store owner, you can either grant access based on our support team's request or modify the permissions before accepting.
Steps to accept the request:
- Open the email, then click View request.
Access requests are also found in Settings > User and permissions. Click Review request in the notification under Collaborators.
- Review the permissions under Collaborator information.
- Click Accept request.
Remove collaborator request
After our support team has addressed your issue, you may want to remove collaborator access. You can manage collaborator access in Settings > Users and permissions.
Steps to remove the access:
- Click Settings > Users and permissions.
- Click the collaborator's name.
- Click Remove collaborator account.
- Enter your password, and then click Remove.